Privacy Policy

This Privacy Policy tells how Pak Link collects, uses, keeps, and protects your personal information when you visit https://paklink.ae or hire our services in the United Arab Emirates. We explain your choices and rights. We want to keep your data safe while we deliver MEP services in UAE, electrical maintenance Dubai, HVAC installation Abu Dhabi, and facility management in UAE.

What Information We Collect

We collect details that help us give services, answer questions, and run our website. The types of information include:

• Postal address, phone number, email address, and name—that is, your contact information.
• Details of the service include the nature of the employment you requested, site address, project volume, and technical requirements.
• Payment data to manage invoicing, refunds, and billing for commercial building MEP solutions.
• Technical information such as your device type, browser type, IP address, and pages you access on our website.
• Email, contact form, or phone transmitted communications include feedback and support messages.

Additionally, we may keep project photos, site access notes, and permit documents when needed for electrical safety checks, HVAC repair history, or maintenance logs for facility services.

How We Use Your Information

We use your information to deliver services, keep you informed, and improve our work. In particular, we:

• Provide service quotes, schedule site visits, and manage projects for MEP services in UAE.
• Send appointment reminders, status updates, and safety notices for electrical maintenance and HVAC servicing.
• Process payments, issue receipts, and keep records for tax and warranty reasons.
• Improve our website, track user behavior, and make the site easier to use for commercial clients.
• Detect and stop fraud, and protect our systems and staff when they work on high-rise building MEP installations.

We use data to make our responses faster, our technicians better prepared, and our project timelines clearer.

Legal Reasons We Process Data

We process personal data for a few legal reasons. We rely on:

• Consent you give for marketing messages or optional services.
• Contract needs to provide the service you hire us to do.
• Legal obligations such as accounting, tax, or health and safety rules.
• Legitimate business interests to improve our services, protect property, and manage risk.

Cookies and Tracking Tools

We use cookies and similar tools to make the website work and learn how visitors use it. These tools help us:

• Save your language or contact choices while you browse.
• Measure website traffic and spot technical issues.
• Show content and offers that match your needs, like commercial building MEP solutions or preventive HVAC maintenance packages.

You can block cookies in your browser, but your site experience may change and some features may not work.

Who We Share Your Information With

We share personal data only when needed to deliver services or follow the law. For example, we share with:

• Payment processors who handle invoices and refunds for electrical services.
• Trusted subcontractors and technicians who perform site work for HVAC installation Abu Dhabi and electrical maintenance Dubai.
• IT providers who host our website and help manage customer support tools.
• Government agencies or courts when the law requires disclosure.

We check partners that handle sensitive data and require them to protect information at the same level we do.

How Long We Keep Data

We keep data only for as long as we need it to serve you and meet legal rules. We keep project records, warranties, and tax documents for standard legal timeframes for commercial building MEP projects, emergency repairs, and annual maintenance contracts. After that time, we delete or anonymize data so it cannot identify you.

How We Protect Your Data

We protect your information with strong security steps. Our team uses secure systems, encrypts sensitive data where appropriate, and limits access to people who need it to do their jobs. We also train our staff on safe data handling for electrical safety records, HVAC service logs, and facility management schedules.

Your Rights Over Your Data

You have clear rights about your personal data. You can:

• Request a copy of the data we hold about you.
• Ask us to fix any data that contains mistakes.
• Ask us to remove data we no longer need.
• Moreover, ask us to move certain data to another service in a common, machine-readable format.
• Object to certain types of processing, including direct marketing.

To use these rights, contact our privacy team at the email below and we will respond without delay.

Marketing and Communication Choices

Emails and messages on our services, special offers, or helpful advice for MEP project planning, preventative maintenance, and electrical safety can be sent. You can choose not to receive marketing at any moment by either contacting us directly or by following the unsubscribe link in our communications. We honor your decision and end marketing when you say so.

Links to Other Sites

Our website may link to third-party sites such as suppliers, regulator pages, or partner services for building management. We do not control those sites. Check their privacy policies before you share personal information.

Children and Minors

Our services focus on businesses and adults. We do not knowingly collect personal data from children under 16. If we discover data from a child, we will remove it quickly.

International Data Transfers

We operate in the UAE and work with partners in different countries. When we move personal data across borders, we use proper safeguards. We keep data protected during transfers and follow relevant data rules.

Data for Contractors and Subcontractors

• We share project and contact data with subcontractors who need it to complete work on-site.
• We ask partners to follow our security and privacy rules for MEP, electrical, and HVAC tasks.
• Also, we monitor partner work and act quickly if we see problems with data handling.

These steps help on-site teams finish jobs faster while keeping your information secure.

Changes to This Policy

We could change this Privacy Policy to reflect new legislation, services, or website features. We will upload the revised policy on our website and include the updated effective date once it is modified. Furthermore, we will point out significant changes impacting your rights and, if necessary, seek for your agreement once again.

Practical Privacy Tips for Clients

• Regularly alter your password, using a robust, unusual one for your account.
• Do not email delicate papers over public Wi-Fi or open email.
• Keep copies of site access logs, invoices, and agreements relevant to your MEP and facility management projects.
• Share just essential site information when you ask for an electrical maintenance Dubai or HVAC installation Abu Dhabi inspection or quote.

These steps help protect your privacy and support fast, safe project delivery.

How to Contact Us

Reach our privacy team at info@paklink.ae if you have any questions, want to use your rights, or need assistance with privacy issues. You could also contact the number on our website or write to the postal address specified on the Contact page. Your demand will be addressed and the following steps will be clarified.

Final Commitment

We promise to preserve your privacy while offering reliable, transparent MEP services in the United Arab Emirates. We treat your information with respect and attention and build our systems to protect it. You may rely on our staff to manage payment records, project data, and service notes with integrity and professionalism.